This is our Return and Refund Policy
At Discount Packaging Depot, we work hard to build trust with our customers and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll do whatever it takes to make things right.
If you buy something from us and aren't satisfied with your purchase, you may ship it back to us within 15 days of when you received it. We will take it back as long as it is unused, in the same condition that you received it and in its original packaging. Just send us an email or give us a call and we will help make the arrangements.
Items you return to us are subject to a 25% restocking fee that will be deducted from your refund. We do not refund the original shipping and handling fees that you paid on the order.
Once we receive your item, we'll let you know that we received it and will inspect it. If we approve your returned item, we will promptly process a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies. If you paid by check, we will send your refund in the form of a check.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and we pay the return shipping cost, that cost will be deducted from your refund.
We can't take back merchandise that was custom-made for you (like bags printed with your company logo). We may also from time to time offer products that are marked as "non-returnable." We can't take back those products either.
If you sign for and accept delivery of products you bought from us, and if you later find that the products were damaged in transit, it is your responsibility to file a damage claim with the freight carrier. We pledge to do whatever we can to help you with this process.